Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. I tried to submit a comment online, but it would not go through. Shared Transfers 0. Contact page of BD doesnt work, more than 10 emails sent. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. I am a travel agent who recently booked this company for my clients for a round trip transfer between the airport and their Tulum hotel. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via [email protected]. We were not happy. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. However, they changed everybody $20 a person when we got there. You can cancel this reservation up to 24 hours in advance for a full refund. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. Dear guest, Versace Yellow Diamond 50ml in Cancun duty free shops. Taking safety measures. Our pickups arrived at the resort on time. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Certificate of Excellence Awarded by TripAdvisor in 2019. WestJet needs to find a different company to use. how to we confirm our pickup. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. Hilde Bec. Dear Guest: Great in airport transfer, The rounds trip to and from the airport was great. Keep in mind we did go down about 10 min early to ensure wed be on time. Our last 2 experiences were not good. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We sent them an email and still have not gotten a response. When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. Bonampak Mza 2. Ver en el mapa. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. So we opted to take a cab. Bonampak Mza 2. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. I feel they are dishonest. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. It will be our pleasure to serve you. Do yourself a favor and just take a cab. Do you have an email to contact BD Experience Cancun? Transfer from the airport to the hotel. Disgusting. My trip was booked AND payed 2 times due to a failure of the system. Again, we appreciate your valuable feedback which help us to improve. Tours & Sightseeing 0. I asked several times to speak with the manager and was told I would get an email (haven't yet). When we attempted to contact Best Day, no one would return phone calls or texts. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Cancun . All the transfers were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation. We only waited a few minutes for our private van to arrive. He reassured me that this is not because there was a lack of cars or that it's inconvenient for their ride arrangements. The toilets were dirty and hard to flush and smelled bad. We left at 0600. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via [email protected]. [email protected]. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. The perfect time to try to scam someone. Dear guest, Well he walked away and said the car would be there shortly. 7 Suitcase Price per vehicle Details From 24 USD LUXURY SERVICE Max. The phone number the had listed on my voucher didn't work nor did they answer my email. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. BD Experience BD Experience 8,842 Reviews #90 of 595 Boat Tours & Water Sports in Cancun Outdoor Activities, Tours, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 159 Book in advance from 7,788.59 Cancun Airport Transportation Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details Canceled bus after confirmation without rectification. Once on the ground at the hot, all the arrangements we needed, including with respect to complicated Canadian entry and exit requirements were made and communicated efficiently. The concierge directed me to his desk. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Day 2 Tulum - Coba - Merida. We were not happy. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve Transfers back to the airport were another issue. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. A safe and affordable way to reach your destination. The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. My confirmation came from Costco who made my reservations. Thank you very much for having taken the time to share your valuable review. In cash. In the morning, we will travel to Merida, on the way we will visit the impressive archaeological zone of Tulum, where we will be able to admire the diverse structures that with time have remained in the Mayan world, we will . It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. Transportation to Hyatt Zilara Cancun . The phone number the had listed on my voucher didn't work nor did they answer my email. Total scamArrived late at the Cancun Airport. We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Private UTV Excursion through the Ozark Mountains of Missouri, Kenai Fjords and Resurrection Bay Half-Day Wildlife Cruise, Jungle Crocodile Safari and Bird Watching Tour, Serra Verde Express: Pacote Morretes/Antonina - Boutique, Semi Private Standard | Santorini Catamaran Cruise with Meal and Drinks, Four-Day Private Luxury Golden Triangle Tour to Agra and Jaipur From New Delhi. Book your Standard . Yes Best Day Tours was the same as BD. Thanks! . Cancun, Quintana Roo, Mexico. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. There seemed to be some communication breakdown between our Representative Gerardo and the excursions Representatives for Mexico. Thank you Hugo! BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. Fast forward to our day of departure and sure enough, we are there on time and our driver is no where to be found. how to we confirm our pickup. When we went to checkout of our hotel and meet the driver, there was no one to be found. He was nowhere to be found. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. The ride to the hotel was comfortable. It has been more than one week, and the refund still has not come. We called the company at 10:35 to see where the driver was. Dear guest, Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. We have the most horrible experience this morning with BD experience. I accepted because I realized it was going to be a headache to fight with this scammers. Be warned, dont use this company!!!! L' Eclair Cafe & Reposteria. 10. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. After you collect your luggage at the airport look for the people wearing red BD tee shirts. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. By BD Experience. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. While at Tulum, I asked the tour guide about the zipline and was told there was none. The Collins Family from Alberta, Canada . Giving us an email to confirm this change. . Enjoy the benefits of the app. This is the version of our website addressed to speakers of English in the United States. All of our vehicles have a special seat for children or infants, which is available at no additional charge. Worst company to work with. It will be our pleasure to serve you. Do you have an email to contact BD Experience Cancun? Fish therapy, zip bike and more more more are extra paid!! More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. Datos. We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I was finally able to find a working number through Costco Travel. Total should have been $192. !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. BD Experience: Good way to get from the airport to the hotel. We did a zipline tour and a snorkel - catamaran trip. Customer Service Department, Dear Guest: You should contact your travel agent for pickup time. Terrible. It showed on the email that our pick up time was changed. Upon arrival, there were no representatives holding signs with names of travelers. We commented that "it looks like a yacht" and were excited for our trip. Worst way to end a Cancun vacation. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. The store will not work correctly in the case when cookies are disabled. My trip was booked AND payed 2 times due to a failure of the system. But we have to stand in line for ferry for 2 hours. In this case, we investigated with our staff what had happened and we were informed of the following points: Not sure? We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. Lote 7 SM. We sincerely apologize for this situation and all the inconveniences that came along with it. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. Thanks! I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. Worse company ever! More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Dear Guest: You can't enjoy a place because you run from monument to monument without having any pleasure from it. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Our flight is at 6:30pm, they sent our pick up at 1:30pm. We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 103 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from C$248.52 per group Reserve Cancun. Once again, we want to apologize for this situation. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. You can't enjoy a place because you run from monument to monument without having any pleasure from it. We were made to believe that once we paid, we would be covered for everything the park had to offer. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. My trip was booked AND payed 2 times due to a failure of the system. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. 10. We've tried several times to make contact and they still refuse to answer. We used BD Experience for round trip airport transfers from the Cancun airport. Rename to BadDay Experiences - con artists. They're very helpful. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. , , We booked the tour to Cozumel at the best day counter in our hotel. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. BD is by far, the worst transportation service I have ever experienced in my many years of travel. We booked a total of three excursions with our Rep. Gerarado at The Royalton Chic Cancun. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! Hola, puedo llevar conmigo a mi mascota? This is the hardest company to contact. We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. We received an email with our pick up time for our departure. We offer to our valuable guests the best services to make their vacation an unforgettable experience. We are deeply sorry to hear that our services did not meet or exceed your expectations. How long typically is the wait for a private van at the Cancun Airport? Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest!! We have used BD the last 3 years. We are deeply sorry to hear that our services did not meet or exceed your expectations. 45-90 minutes. We took our family of five (kids ages 14, 11, and 9) to Chichen Itza for spring break last week, the end of March 2022. Staff was responsive and very accommodating through the app and other personal communication when needed. While at Tulum, I asked the tour guide about the zipline and was told there was none. I am very grateful for the assistance of BD Experience on our recent trip to Playa Del Carmen. Dear Mr. Williford We also sent the chargeback voucher to your email for your records And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? . You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. About BD Experience BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Not sure? more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. 39. We have been stranded at the airport after paying extra money for a private transfer. Absolutely terrible. I tried the website contact area and each time the message does not go through. And reserved a private car through them. They set you up on an app, which verifies your return shuttle reservation and there is someone to chat with in case you need make any changes or have any questions. While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. Nader. When we went to Xcaret the tour guide inform us that we would have to pay additionally for most of the "extra" activities once we arrived. Our daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling our tour. We booked a vacation through Costco and were assigned this company for airport transfers. . Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. They left us alone with no option we ended up paying 200$ of taxi to Tulum. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. Contact page of BD doesnt work, more than 10 emails sent. We booked our trip through Costco. Contact page of BD doesnt work, more than 10 emails sent. However, the same seller wasn't there. Swimming with dolphins. Overnight. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th.
bd experience cancun airport transfer
You can post first response comment.