If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. Any payments made using a mobile device (e.g. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. Each of the paragraphs within this agreement operates separately. Once you are registered for the scheme our website allows you to amend your address online - the process will treat you like a new applicant and you must prove that you remain eligible for the Liverpool City Region residents discount. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. For further details please email [email protected]. We aim to have normal service resumed as swiftly as possible. As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. You can apply for the Mersey Tunnels Concessionary Travel Scheme if:-, Find your ticket when you answer a few questions about you and your journey, T-FLOW Concessionary Application Form (PDF, 437KB), T-FLOW Concessionary Renewal Application Form (PDF, 350KB), T_FLOW Concessionary Application Form (Word, 25.3KB), T-FLOW Concessionary Renewal Application Form (Word, 25.4KB), Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, You have a Disabled Persons (Blue) Parking Badge. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. Before using our Get in Touch option, check out our frequently asked questions below. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. Check that your number plate is kept clean so that the characters are clearly visible to the ANPR camera. What is the Mersey Tunnel's Residents Discount Scheme? You must notify Merseytravel of any change to your address, vehicle registration or personal information. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. transactions in live time as well as the status of Fast Tag account balances. community veterinary clinics llc; live music bars sukhumvit itel 2160 secret codes. If you wish to change your nominated vehicle please call 0151 330 1004. If you choose to pay your toll by cash or Credit or Debit card at the plaza the full toll rate will apply. If you have previously suspended your Direct Debit and simply wish to reinstate it, so long as all of the details such as amount and payment date remain unchanged, click on resume and this will be reactivated for your next payment. Please note - we cannot replace lost or stolen passes via email. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. Last updated on: 2021-08-30 Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. (Form to be completed in black . You can open an account for personal or business use and you can add, remove or change vehicles, as and when you need to. This is likely due to your active Direct Debit payment date on your account. Merseytravel reserves the right to refuse any incomplete Application. To request a receipt, please have your card payment details available and click here. Misuse of the concession may lead to prosecution. Cash and contactless payments will still be available for tunnel users who prefer to pay for their crossing this way. @MerseytravelTV 422 subscribers Subscribe http://www.merseytravel.gov.uk Home Videos Shorts Playlists Community Channels About Videos Play all 1:08 T-FLOW - the pre-paid toll for Mersey Tunnels. Accidents and emergencies do sometimes occur and, in these instances, we reserve the right to close the tunnel at any time without notice. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. You must show your Disabled Persons (Blue) Badge to Merseytravel staff if they ask. If you do not register, proving eligibility, the full cash toll rate will apply. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . You can check how much you spend and keep track of the journeys you have made via our online account management system. What happens if I need to make more than my planned journeys? The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. I have read and accepted the terms and conditions. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. What if I have multiple cars in my household? You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. For any query regarding tunnel Fast Tag contact- [email protected]. If this information changes, for any reason, you must notify us immediately. Our online application process, or address change, will automatically verify your residency. Or, you can visit a Merseytravel Centre in person for further support. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to [email protected] and a member of the team will process this manually. Try using the savings calculator to see how much you can save using T-FLOW. Or you can visit a Merseytravel Centre. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online atwww.merseytunnels.co.ukor pay for any additional journeys by cash or card. Please be advised that we may use agencies to verify and confirm your identity and residence. What happens if I change my vehicle or it is stolen? There is a restriction to four vehicles for each personal account. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. Eligible Liverpool City Region Residents can still benefit from the discounted toll on any personal journeys made using their T-FLOW account. If you do not live in these local authorities you will receive 40 free journeys every year. Do I have to be in the vehicle to use the concession? We are sorry for any inconvenience caused. To update, visit bit.ly/3GgiZ2h . For full details on how we manage your personal data please refer to our. The documents you should supply are: Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. -If you change your nominated vehicle you must let us know by calling. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. No trains are running from the station. Step 3. Minimum charge one hour. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). We aim to have normal service resumed as swiftly as possible. Video technology is being introduced on Wednesday 3 November at both Mersey Tunnels with the launch of a new pre-payment system. Minimum charge one hour. We usually operate a reliable service however sometimes things can go wrong. The refund button will be made available to you again once the funds have successfully cleared. Click here to find out more about T-FLOW and calculate how much you can save. If there is a vehicle immediately in front of you, please do not attempt to follow on the green or amber light relating to that vehicle transaction. You must carry your personal identity pass and be travelling in your nominated vehicle. This agreement is between you and Merseytravel. You can cancel your T-FLOW account at any time . No discounts will be given on cash or card payments. It is the Users responsibility to ensure the Account has the required funds available to operate the Toll Barrier. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. In the months that follow the launch of T-FLOW, our Customer Service team will be making contact with existing customers to discuss their account migration in more detail - until then you may continue to use Fast Tag to avoid any inconvenience. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online at. This application provides the best possible management for your Mersey Tunnels Fast Tag. Please use the AUTO lanes to pay with the correct change or by contactless. you receive the enhanced rate of the mobility component of the Personal Independence Payment; You can call our Customer Service Contact Centre on 0151 330 1004. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. We are sorry for any inconvenience caused. There will be an additional charge of 16 for administrative costs if breakdown charges, escort fees or outstanding tolls remain unpaid after 14 days. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. The tunnels debt was paid off long ago, why are we still paying tolls? If you are unable to apply online, or you are not the approved signatory for the bank account you can download and print theApplication FormandDirect Debit Instruction, then present this with your initial payment at any of our Merseytravel Centres. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. The lane display messages mounted on the right-hand side of each toll lane indicate the status of your T-FLOW account. Get in Touch Before. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. For a renewal, please complete the renewal form below. All tunnel users are encouraged to have an account as this is the most convenient way to pay, even if they make only one or two journeys each week. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. No trains are running from the station. Bicycles are not permitted through the Kingsway (Wallasey) Tunnel. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. 8am to 8pm - Saturday, Sunday and Bank Holidays. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. For a renewal, please complete the renewal form below. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. Log in to manage your Mersey Tunnels account. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. Personal accounts are restricted to a maximum of 4 Users. Please have the bank sort code and account details to hand. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. 75 per hour. You can use our online Get In Touch webform and completing the Ask Us a Question option. Full details of tolls, fees and charges are available at www.merseytunnels.co.uk. Easily manage your Mersey Tunnel Fast Tag with this app. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. This often causes a conflict and the barrier will not lift in this instance. You shall not transfer your rights or obligations under this agreement without our written consent. They will be contacted directly to discuss transferring to T-FLOW over the coming months. The tag has a validity of 5 years and after purchasing . Once payment has been approved, the barrier will rise. This same problem is also common with the letter D and C etc. or pay for any additional journeys by cash or card. The tour will take approx two hours. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. 3. Merseytravel fast tag account login. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. The discount is only available to class 1 vehicles, i.e., a car or small van** You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. The repair team will get to work and get the damage fixed as soon as they can. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. Anything above that weight may still travel subject to prior approval based on a load calculation basis. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. I want to travel through the tunnel. You must travel through an attended toll booth to receive the free journey. You can access your account and statement information. Please use. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. Through the Queensway (Birkenhead) Tunnel, they are not allowed between the hours of 6am to 8pm, Monday to Friday, 7am to 8pm on Saturday and 8am to 9pm on Sunday. View the full Fast Tag Concessionary Travel terms and conditions (PDF), View the full T-FLOW Concessionary Travel terms and conditions (PDF). Get In Touch webform and complete the Fix It / Report It option. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. Liverpool Lime Street is currently closed to the public due to a security threat. Penalty surcharge 60. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. Your account must always remain in credit and you can set up a regular monthly Direct Debits or top up by debit or credit card online if you prefer. Mersey Tunnels has operated the Fast Tag scheme for almost 30 years and has many customers using this scheme. We are sorry for any inconvenience caused. Any business users, including taxis and driving instructors, who meet the criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. What do I need to qualify for concessionary travel? To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. How should I plan for my journey? Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). For all other enquiries please email [email protected]. We will need to see proof of your address. If you are a member of the press or media and have a query, please send an email to [email protected] where a member of our Communications Team will contact you back directly. Step 2. Once you report the vehicle as stolen you will no longer be liable for any journeys made by that vehicle. Once registered, if the vehicle presents at the toll plaza, the plate will be read by the camera in the toll lane and checks made to ensure that there is sufficient credit on the account to make that journey. Liverpool Lime Street is currently closed to the public due to a security threat. Receipts are available for viewing and downloading up to 6 months after your journey. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. 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