stubhub charged me for cancelled order

For more information, please see our He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Everyday: 5:00 AM - 9:00 PM Pacific time. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. After the switch, you will enter the email address you use to access the community in order to reset your password. Unfortunately, you're out of luck since you had the dreaded double-sale. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Removed the Apple ID. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Requested password reset. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email [email protected] include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . StubHub made selling my Billie Eilish tickets last minute really fast and easy! The fault lies with you alone. Receive a full refund of your purchase 2. US and Canada 1.866.788.2482 Toll free. Waited 30 minutes. Ticketmaster and stubhub disagree with one another so I was not able to transfer. What can I do about this? Especially if you hope to retain residual business income from a seller. For example, on the sale of a $100 ticket, the buyer would pay $110. I have hockey season seats and sometimes list tickets. . However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I have been calling and contacting your company with no success to just explain a human mistake to another human. As others have replied, you don't have any grounds to dispute the fee. StubHub Reviews 2013-2022. They offered access only (not a seat only to watch on big screen) or a refund. There are many more honest services out there. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. We never received our tickets. You state every phone call is recorded for quality. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. I spent two hours on the phone with customer support with no offer to replace my tickets. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. Do NOT use stubhub. Did you find it helpful? Ticketmaster is a Scam. CardMatch Increased Targeted Offers! ago Ask the Community Contact Support Now StubHub wants to charge me the price of the tickets for a situation that is . StubHub made a mistake and I pay for it!. That was my first and last sale. If your order is canceled, you won't be charged. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. That was the end of the conversation. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Called customer support. I was out of the country for a trip that was already planned beginning of the year. Am I going to be charged? Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. So Stub Hub would get double the money if a seller cancels? A link has directed you to this review. and our Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. I never received notification and Stubhub wanted to charge me $282. Sorry we couldn't be helpful. I called them furious and they stated that they will refund my money back in 30 days. I spent almost $1600 on tickets. We value your privacy. The tickets were to be sent to [] To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to [email protected] There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. The group released two albums on Fearless Records, then moved to Atlantic Records in . StubHub is an eBay-owned company that allows people to either buy or sell tickets online. No. Customer service all the way to your seat, 2000-2022 StubHub. Request and Get a StubHub Refund Right Now. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Lindsay is the author of this solution article. Unsubscribe at any time. I spoke to them and they said nothing they can do. Be the first one to find this review helpful. You were confused as you had never received. Bite the bullet , pay the penalty, move on. What?!?! StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Was this answer helpful? The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. Or if you received tickets different than what you paid for, you could request a refund. By clicking 'Buy now,' you complete the order. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. All Rights Reserved. Under their sellers policy, section 3. Thank you! The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. StubHub clearly does not! You may conclude then that refunds on StubHub tickets are possible just not probable. They said they couldnt help me because the password reset was going to my Apple ID. Lindsay is the author of this solution article. From everything weve seen, the StubHub customer support is quite thin, to say the least. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. That simply means the tickets were not used. For barcode delivery, some payment will come within 24 h. Unsubscribe easily. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. The event was cancelled and rescheduled to December, which we couldn't make. No. StubHub: $128 - $155. Portugal. She says she called and chatted online with StubHub . I asked them to help me transfer my tickets since I want to sell them. *I paid over $*** for these two tickets. 3, it lays out the ramifications of what they call a dropped sale. Is there a way out of this. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. Hi guys. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Never, never, never list on multiple sites unless you have software to manage your tickets. . These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. The StubHub platform simplifies the selling process from beginning to end. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. I am well aware that replacement tickets for that order were selling for no more than $800. Will it go to collections? There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. In other words, when it can be too late to get a refund. Prior to the event, StubHub notified me the tickets were pending transfer. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Easy sales process: Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. Ben - Los Angeles, California. Keep in mind that you may not be refunded in money. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. An email might never be responded to, and the same goes for phone calls. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. The event was canceled and Stubhub changed the guarantee. However, where they drop the ball is the follow through. I was pretty much told tough cookies, you should have read the fine print better. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. I NEVER authorized my card to be charged without my permission. Perhaps Its Time to Switch to Something Other Than StubHub. Call toll-free from the U.S. or Canada, or chat online with support. The tickets were exactly what I advertised them as. Spent hours getting this sorted on three different calls. After StubHub fees, my deposit was supposed to be $495. That stinks. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. *After attempting to contact customer several times from different . Answer (1 of 5): Yes you can. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. The process is clunky and very frustrating. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The cancelled ticket resulted in a charge of $680. How do I know I can trust these reviews about StubHub? If you feel like StubHub cheated you, you could take action against them. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. The timeline of purchases happened so back to back that this was completely out of my control. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Enjoy reading our tips and recommendations. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Everything you could want out of a customer service rep. Poor customer service is the biggest pet peeve to DoNotPay. Yes No Still Need Help? I have been dealing with Stubhub . The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. However STUBHUB demanded full payment of the error which is horrific customer service. Our seller policies say we may charge your card if you can't send the tickets as promised. I posted my other listing, and waited for them to sell. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. You have just learned a valuable and expensive lesson. Did you find it helpful? They gave me the address of their corporate office. Use of this website signifies your agreement to our. I feel this is just a cash grab for Stub Hub. I sent tickets to the user name & email address provided by StubHub. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. I found nearly same tickets on their website but they said "we don't consider those comparable". I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Incurring a charge. Check out the table below to see the best alternatives to StubHub. Very difficult to believe. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. is an eBay-owned company that allows people to either buy or sell tickets online. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. . We found and bought tickets several weeks before the event. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Help us improve this article with your feedback. Sign up to receive our free weekly newsletter. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. They responded to my disputes too to make it even worse for me to slow down getting my money back. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. and our Lesson learned and next time don't list on multiple sites. All you need to do is follow these short steps below: Voil! Unsubscribe easily. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. I contacted Stubhub at least 6-7 times. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. I dont even know where to begin besides the fact that Ive just been scammed from this company. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The money has already been paid to Stubhub but i have no tickets. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Sit back and relax while we do the work. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. No notifications went to Apple ID. Pretty frustrating. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. They cost $4,970 (4,100). StubHub contacted me and told me I needed to get scan reports from the . So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. We are changing the way you register and sign-in to the StubHub Community. 24/7 customer support: I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Hurry up and access DoNotPay from any web browser to check out everything we offer. By clicking 'Buy now,' you complete the order. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Yes Receive a coupon for 120 percent of your original purchase*. This failed too. Yes No Still Need Help? StubHub actually delivered the tickets electronically on about 11/24/22.

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