I have since purchased another mattress which is without problems for less money. We would recommend that the factory not only put handles on the sides of the mattress but also put handles on the head and foot of the mattress. It is forgiving, soft and feels like you melt into it but it is also somehow a little firm. Worst purchase decision I've made in a long time! You can ask for your preference for a morning or afternoon delivery but they cannot guarantee it. Delivery went just as smooth.The bed is so perfect. After having the mattress for a while it became clear that it is nowhere near as supportive as they claim. and any available GoodBed editorial coverage. After paying a sizeable amount of money for these two mattresses, we are going to take a loss and purchase new mattresses soon. Mattresses can provide pressure relief by absorbing, cushioning, and/or redistributing your body weight. ", "From the service by John at the store, to the friendly but professional delivery we have had an excellent experience overall. I just firmly believe that their info is flawed and their sales pitch pointed us in the wrong direction. $999.95. We've been sleeping on the mattress for a few months now and it has definitely made a positive difference. "IF YOU BUY IT, IT'S YOURS" That's policy of The Original Mattress Factory. It was awesome, and it feels like the issue is fixed. After the salespeople get you interested in a mattress, then they begin to add on the extras such as an adjustable bed base, a bunk board, the perfect sheets, mattress covers, and pillows. You can trust them. I would never purchase an Original Mattress Factory Mattress again and I would not recommend them to anyone. I wish we would have kept the old one. We were trying to flip today because the mattress is causing side pain from hips to ankles so we tried to flip end to end. This site's sole purpose is to help you make the decision faster and with more peace of mind. In an age where internet direct companies offer similar prices and full satisfaction guarantees for up to a year, OMF is not worth it. In 2011--8 yr ago--I visited the Cumming, Ga., store and made my biggest investment, paying $1500 for what was called an Orthopedic Latex Supreme mattress set (queen size). This company won't even think about fixing a mistake. Back has never felt better for this side-sleeper. It also incorporates factors such as the rating's age, helpfulness votes, verified ownership, and more. Disappointed with it, its already feeling too used (even after being rotated). We purchased a California King a few years ago. Regardless of the fairness of the store policy, it seems to me like it's not a good idea to subject your other customers to this somewhat unpleasant and lengthy scene. I would seriously NOT recommend this company. We will continue to monitor what is happening in our local markets and plan to adjust business operations and policies as needed. Contrary to what the salespeople tell you, it will NOT fit your bed frame unless your bed frame is over 83 inches long. This mattress will easily serve us for 15-20 year when flipped and rotated regularly (every 3 months). Will never set foot in their stores again and will warn everyone of their tactics when the subjuest comes up. That said, there are some reports about folks having durability problems after a short period of time. We have slept on it for 4 months - no change. And in just this short time period we already have big dents in our spots. Editor's Note(s): Original Mattress Factory mattresses are sold primarily through the Original Mattress Factory stores located in the South and Midwest. Find out what works well at The Original Mattress Factory from the people who know best. Totally recommend.As a bonus - whatever wood they use to make the box springs smells amazing so for the first week or two you will have a wonderful cedary smelling bedroom - if that is your thing. I would recommend the split boxspring if you get the queen, as the solid is even more challenging to move with than the mattress itself. Within 7 days, I realized it was sloped and called the company. I feel refreshed and relaxed every day. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. I was happy and I bought the bed. Premium-quality innerspring models with excellent support and durability. I love the fact it 's a 2-side mattress. How well this mattress keeps you cool and comfortable while sleeping. your criteria. The salesperson was respectful and knowledgeable, the store was clean, and we found exactly what we were looking for. Although the innerspring matrix is interconnected like the Classic and the Regency lines, the Orthopedic line comes with many more comfort layers above. ", "Good. Slumber Search is supported by readers. Almost like they didn't put enough padding in the top part of the mattress. That's a little over a year ago. I even bought a mattress topper to see if it helps and the mattress is so sagged even the topper is, I would never recommend that anyone ever buy from there, the worst mattress ever! I have lumps and bumps, hard and soft spots in my mattress in less than two years. store and were greeeted by Lawrence. How well you sleep on this mattress relative to your previous one. My husband and I purchased a mattress in September of last year- when we were not happy with the comfort we were told it was because we did not purchase the box spring- so not only did we purchase the box spring but we upgraded the mattress spending an additional $670- After a few months we are still unhappy not only can you feel every movement of your partner but it feels as if you are falling out of the bed- $1500 and we both cannot sleep through the night- , I was not happy with the surly attitude of the delivery people. A dozen of questions were asked to attempt to justify the mattress problem was not the fault of the company. There was a slight chemical smell but it dissipated within hours.I can't say enough good things about OMF! It is now Jan. 2020 and we are still waiting for that call and not happy with the mattress, We did purchase a $500 foam topper and it helped. He slept on it one night and wanted the same one. Original Mattress Factory has I weigh 150 pounds and sleep alone but the mattress is worn out. Her response was "Mom, this isn't the same bed we laid on in the store!" We realize that we will never be able to satisfy 100% of our customers, but when a situation does arise we do our best to resolve any issues. The Original Mattress company was started by experienced professionals who worked at Sealy and Stearns & Foster companies before. )I've spent many a night sleeping with my girls when they were sick or otherwise in need of snuggling and I find their mattresses to be super comfortable. discounts, consumer ratings and reviews, We were quotes over $1200 to exchange it. I love the no-pressure sales tactics that are used by the employees. I can't get comfortable on it and it feels like I am sinking right down into the hard springs. Night and day to the other mattress I had been using. Original Mattress Factory mattresses are 55 reviews of The Original Mattress Factory "I recently bought a new mattress and after looking online at what seemed like every mattress available for sale, I wondered into the Original Mattress Factory. The best mattresses for back pain -Jun 27, 2022 8:00:00 AM. Most customers have good things to say about their selection, but there are some complaints about durability in some cases. Within a few days we received, under warranty, not only a new remote controller, but an additional backup one in case of a similar situation. Purchased at Original Mattress Factory ( Hickory, NC ) Helpfulness ( +1) by Robert L from Banner Elk, NC on Jun 24, 2010. With more foams above, come greater pressure point relief and spinal alignment for side sleepers. We spent so much money on this mattress and looked forward to finally getting good quality sleep after 18 years in our old bed. I can feel a spring when it's rotated back into the original position that jabs me in the small of the back. When they delivered my set, the box springs were actually 7.25". We'd recommend your company to others and pricing was good too. I came in with a battery of questions for the salesperson, and he was very thorough with all his answers. We didn't have a lot of money to spend and bought a double sized, supposed to be 10 inch deep mattress. Don't obsess. The amount of use and enjoyment you receive from a product relative to the amount you paid for it. The company has been known since the 20th century as the market giants. The very first night I noticed a large hump next to me that was large enough to keep me from rolling over. Latest Review Original Mattress Factory. Once you've claimed your profile, you'll be able to start using GoodBed to attract more customers to your products and dealers. The delivery men were amazing. Have ordered new mattress and sleeping in a recliner until then has almost cured my back problems. I purchased a P1 mattress and I am very disappointed. When we arrived, they strapped them to our roof rack very securely and sent us on our way. If this is your business, claim your profile to update this information directly. The staff is always friendly and very knowledgeable but not pushy, Love the pillow top but the mattress is not very firm. Which after spending a good bit of money on the mattress that was supposed to be soft enough on its own, is disappointing. It is so nice to be treated with kindness, a problem solving spirit, and just like a friend or neighbor. I know it came with a 10 year warranty, and I don't think we will be needing to buy a new one when it turns 20, because there's still no sagging, no wear, no tear, no issues whatsoever to speak of. $5 more. Before shopping at Original Mattress Factory Classic, take a short quiz to find which of their mattresses best matches your The Serenity Line is the all-foam line from the Original Mattress Factory. ( You can see a full list of our factories and stores here.) Never purchase a bed from this organization. * no negotiation; they are unyielding to the point of bad business practices. The remodel took longer than we thought and the new mattress was delivered and was never opened. ", "The firmness of this mattress is great for my bad back. The cons: There may be cheaper options for similar quality. I ended up spending about $100 more for a padded mattress topper. Initially the fact that I could not return the mattress didn't bother me. The up-charge didn't bug me but settling for a cheaper box spring did. A big draw for us was buying local. With over 50 shops across the east coast & an online store. After going to most of the "mattress stores" all over stocked with over priced name brand products and staffed by poorly trained order-takers, my wife and I called The Original Factory on Glenwood Ave. in Raleigh. Just remember to go to bed earlier because its tough to crawl out o something so comfortable. But. A new venture for industry veterans. They are based right here in Pittsburgh and manufacture their own beds. Very happy with our experience here. All we asked for was an exchange of the dropped frame. 3. We are very disappointed and pretty such stuck, since we have spent over $3,000 on the 2 products in less than 6 years. They told us that every orthopedic mattress they have is highly supportive (9/10) and we should choose between them based on comfort, so that's what we did. Sign up to receive OMF updates, sleep and mattress care tips, and more. You have no recourse for and repairs, replacements and/or returns. Their options include the Classic One, Classic, Classic Luxury Firm, Classic EuroTop, and Classic Plush. She now does not have the back pains anymore. We work directly with the leading online mattress retailers to get the best available discounts for our users.With this code, the savings will be immediately applied to your order. The safety of its employees serves as the companys top priority. That adds up to $350 a year to rotate and flip my mattress. Here are. As a result I always feel like I am going to fall out of bed. I saw their advertisement and I was hesitant about going to the store. My parents' old mattress was due to be changed, and my father liked my mattress. Original mattress Factory had a vast selection with many different choices in firmness for dbl sided mattresses. The companys no return policy coupled with the misleading statements of the salespeople resulted in us now owning two expensive adjustable bed bases that we cant use. WASTE OF MONEY AND TIME. 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