This organization is not BBB accredited. Ofsted officials Chris Jones and Lee Owston addressed trust leaders on Tuesday before the pair spoke again to about 400 CST members at a Wednesday meeting. He added: Unsurprisingly, Ofsted did not uphold our complaints regardingthe unprofessional conduct of the team and their conflicts of interest.. - Local Childminder Chat, Childminding Events & Groups, Local Childminder Chat, Childminding Events, Groups & Coordinators, Advertise your Vacancies with Childcare.co.uk, Free Childminder Public Liability Insurance, Food Safety & Hygiene including Certificate, Advanced Post Thanks / Like v3.6.1 (Lite). OpenPolice.org is an independent project developed by St Pauls Place, Norfolk Street, Sheffield, S1 2JE. The meeting followed CST sharing concerns about inspections raised by its members to the inspectorate last year. In the days of the Adult Learning Inspectorate another inspector and I would analyse all the complaints made on an annual basis to see if there were any factors that could be improved to prevent repetition. One week before the inspection the trust was subject to a lengthy feature in The Times newspaper, in which chief executive Gwyn ap Harri took aim at other Doncaster schools. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Become a subscriber and stay up to date with the latest breaking news and industry discussion. It is perhaps unsurprising that most complaints come from schools which have been judged requires improvement or inadequate after all these are the schools where the stakes of inspection tend to be highest. How to make a complaint over an Ofsted inspection. Whether complaining during or after an inspection, you will want to make sure you are as well informed as possible. If you are not the headteacher, that does not mean you cannot have concerns about the inspection, it just means you should share them with your line manager or the headteacher so that they can speak to, or write to, the inspectors on behalf of the school, if necessary. I was able to contact EFS financial sercices, LLC. BBB Business Profiles generally cover a three-year reporting period. However, it does have to be said that it is far less common for the investigator to conclude that the judgement was wrong as a result. But schools judged good are able to complain about their inspection or inspector too if they have concerns.Be clear about the complaintIt is helpful for you and for Ofsted if you can be as clear as possible about the cause of your concern. Call OFSTED yourself and explain the situation: that you are taking a parent to court and they have threatened to report you. What do you need to know about complaining to Ofsted? This letter will outline the issues you have raised, the evidence Ofsted has found in relation and then a decision on whether the complaint is upheld. Please. teachers and school leaders working in secondary education across the UK. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. She said many heads believe that issues picked up during inspections can often be dealt with, but issues occurring post-inspection and requiring the complaints process to resolve rarely result in a different outcome. Ofsteds senior leaders have admitted their complaints policy is not working and is under review. The percentage of complaints about inspections that were at least partially upheld fell to its lowest level in eight years last year. Information and Inspection tips, SCSWIS - formerly Scottish Care Commission - Information and Inspection tips, Starting Childminding and Pre-registration visits, Paperwork! It may be the inspector takes a different view and you need to be prepared to continue with the inspection in the right frame of mind. The watchdog admitted to leaders there had been inconsistency in judgments across these areas. Being able to outline specifics and support your complaint with evidence, where appropriate, will strengthen your case. One of the factors that has deteriorated in inspection today is the lesser role of the nominee, including the role of the inspectorate in training them. This is to ensure inspectors know the framework should not be taken verbatim, leaders were told, and that inspectors must not leap to snap judgments that any such issues are endemic in the school or provider. The Ofsted complaints procedure is . The real issue here is that providers are losing faith in Ofsted arriving at fair judgements and feeling they have to use the complaints process. What changes will be implemented? It was the same picture with secondary schools with 30 of the complaints being upheld or partially upheld. She is not a sales person and she was very helpful and considerate and I thank her. For more information on Ofsteds complaints procedure, visit http://bit.ly/2U4p8cA. . If this is not resolved I will be seeking legal counsel. I called the warranty company and was told I would be reimbursed as I had a free 30 day revue. The inspection was led by an inspector employed by the nearby Delta Academies Trust, just one week after XPs chief executive hit out at neighbouring schools for excluding pupils and creating problems in our town. Search; Welcome to the Childminding Forum. After they review your . Save my name, email, and website in this browser for the next time I comment. They added that any formal proposals for changes to our processes, such as complaints, will always be subject to wider consultation. ap Harri told Schools Week that Ofsted has agreed to reinspect XP East as soon as they are able, and we have both agreed any matters are now resolved. At some point you may need to be prepared to draw a line under it, for your own wellbeing. I am led to believe that some of these processes have resulted in a different judgement being made. A judge slapped him with joint sentences of 2-14 years and 10-20 years at the Indiana State Prison in . Trust leaders said a resulting over-focus on comments made during the student voice part of inspections particularly relating to behaviour and derogatory language issues were being given too much weight in final judgments. Ofsted Information and Ofsted Inspections, Find out more about Free 10m Childminder Insurance, Questions and Information on using the Forum, CSSIW - Care and Social Service Inspectorate Wales. This followed a record high of 26 per cent out of 320 complaints closed in the previous year, but this was heavily impacted by Covid. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The inspector told me about the complaints. You need to register with us before you can post. - Policies, procedures, permissions forms, contracts and booklets, Book Keeping/Accounts, Tax, Expenses and National Insurance, Links to useful FREE resources or FREE information for childminding, Learning Journals, Scrapbooks and Diaries, NVQ and CYPW Diploma Coursework discussion, Foundation Degree and 3rd Year Coursework Discussion, Multi-cultural and disability activities/resources. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Heads call for new panel to oversee complaints where schools think that Ofsted judgements are 'irrational or unfair' The proposed changes include givingschools five working days to make comments about the factual accuracy of a draft report. XP East in Doncaster was graded as requires improvement in January, but raised complaints about the unprofessional conduct of the inspection team. Subscribe for just 1 per month for the next 3 months to get unlimited access to all Tes magazine content. Also, it may be that the headteacher is privy to information that you are not aware of which might affect the validity of a complaint. Officials have been told to make the process more human and less bureaucratic, FE Weeks sister publication Schools Week understands, following backlash from the sector. She has been scammed by either a medical supply company or a car warranty company that continues to withdrawal 69.99 per mth from her account. The school will tell you when they will respond. I was given a verbal promise of a Bumper to Bumper No Exclusion Automobile.warranty and put an initial good faith down payment of $99.00 to have *********************************************************************************************************************************** the mail about 10 days later and was I shocked! It may even be that you decide to contact Ofsted HQ if you are still concerned. Ofsted Information and Ofsted Inspections; Ofsted upheld my complaint. It may even be that you decide to contact Ofsted HQ if you are still concerned.Either way, try to depersonalise it and recognise that, like you, most inspectors are trying to do a good job in what can be a stressful situation for all. Or register to get 2 articles free per month. Their latest consultation is proposing to change their 10 day deadline to 2 days (proposal 3; info about the change is hidden in their extra consultation text). They admitted the complaints process was not working, both for schools and the inspectorate. The inspectorates annual report said that the consultation has been extended because of the Covid-19 outbreak. If you are not happy with how the school responded to your written complaint, follow the next steps in the school's complaints . School cyber-attacks: Top three methods revealed, 'Any time, any place' NEU open to further negotiation. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? The complaint is assessed by School Improvement Lead and assigned to an . To start viewing posts, select the forum that you wish to visit from the selection below. Ofsted's annual report has revealed an increasing number of complaints are being upheld than they were previously. Required fields are marked *. Well I found out the $99.00 was taken off my credit card! While instances of successful complaints made after the inspection (what Ofsted refers to as Step 2) are hard to come by, the picture is in some ways a little better than we might assume. To start viewing posts, select the forum that you wish to visit from the selection below. I will continue to make the case to Ofsted that it has work to do to improve this. Guests can only see limited areas. department's complaint policies and procedures. In terms of statistics, between 2017 and 2018, 20% of complaints were either upheld or partially upheld at the second stage of Ofsted's complaints procedure, compared to 17% between 2016 and 2017. During an invite-only briefing to trust leaders this week, the watchdog also revealed that inspectors have been trained on how to see the big picture, following complaints about inconsistent grades.
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